The system faced significant risks regarding the failure to meet regulatory requirements or internal company guidelines (e.g., recommending restricted products). Other critical concerns included the potential oversharing of client data, inconsistent advice quality across different customer segments, and the risk of poor financial outcomes
QuantPi provided a comprehensive, black-box AI testing technology to evaluate the model for performance, bias, robustness, and data quality. The pilot testing focused specifically on three core areas: Accuracy, hallucination and reliability.
Hallucination Risks: Measured via a faithfulness metric to ensure responses were grounded in the provided context.
Document Search Risks: Assessed using Word Overlap Rate, Mean Reciprocal Rank (MRR), and Lenient Retrieval Accuracy.
Reliability: Tested across various query difficulty levels, domain bias, and typo tolerance.
- Risk Mitigation: Identified and addressed risks related to advisor misuse and inadequate clarity in investment recommendations.
- Performance Assurance: Guaranteed the grounding of AI-generated advice in provided financial contexts to prevent misinformation.